FAQ - Frequently Asked Questions
Why doesn't the presentation appear?
If you're using a pop-up blocker, configure it to allow this site's pop-ups. You will need to change settings in your browser.
Why can't I hear audio?
Check that the computer you are using has speakers. Check your volume controls. There are three areas you may find volume controls:
I keep seeing a popup, "playback ticket not valid for this session"
Chrome 80 introduced a change that may prevent playback of Mediasite content that is embedded in other webpages, such as within an LMS. If you are using Chrome 80 and receiving an error message of "Your playback ticket is not valid for this session", please follow the instructions below to change a Chrome setting. After changing the setting, refresh the webpage and the content should play back normally.
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Webcast Player Requirements
For the best presentation viewing experience, we recommend the following: