Why doesn't the presentation appear?

If you're using a pop-up blocker, configure it to allow this site's pop-ups. You will need to change settings in your browser.

Why can't I hear audio?

Check that the computer you are using has speakers.
Check your volume controls. There are three areas you may find volume controls:

• Browser tab is muted. Look for a mute icon in the browser tab. Right click on the tab to unmute.
• Player volume: Look for volume icon inside the Player.
• Computer volume: Adjust the volume slider and confirm that Mute is not selected.
• External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.
• Using incognito mode might not allow all features to work correctly.

How do I turn on Live Captions?

Click here to learn how to turn on Live Captions in Google Chrome.

I keep seeing a popup, "playback ticket not valid for this session"

Chrome 80 introduced a change that may prevent playback of Mediasite content that is embedded in other webpages, such as within an LMS. If you are using Chrome 80 and receiving an error message of "Your playback ticket is not valid for this session", please follow the instructions below to change a Chrome setting. After changing the setting, refresh the webpage and the content should play back normally.

Solution

Important! Test your browser now!

• VERIFY it all (If you see the test presentation then your machine is configured correctly for streaming access)

Webcast Player Requirements

For the best presentation viewing experience, we recommend the following:

Microsoft Windows

• Microsoft Windows 10
• Microsoft Edge, Mozilla Firefox, or Google Chrome
• Broadband Internet connection

Apple MacOS

• Apple MacOS Mojave (version 10.14) and higher
• Apple Safari, Mozilla Firefox, or Google Chrome
• Broadband Internet connection

Apple iPadOS

• Apple iPadOS 13 and higher
• Apple Mobile Safari
• Broadband Internet connection

Apple iOS

• Apple iOS 12 and higher
• Apple Mobile Safari
• Broadband Internet connection

Android

• Android 9 or later
• Chrome browser