Author(s): Neesha Nair, Dr, CPHQ, FISQUA, BHMS, PGDHA
AGM Quality and Patient Safety
Aster DM Healthcare

Certified Professional in Healthcare Quality & ISQua Fellow with more than 19 years' experience in Quality Management, Accreditations and Hospital Operations. It has been amazing getting to work in several cities across national and international cities gaining experience in medical practice, medical operations as well as heading quality and patient safety initiatives. Working with a heart and head over the years, learning improvement science and its impact on patient outcomes, patient experience has been the most interesting thing for me. It's also fascinating for me to see how technology is beginning to transform the healthcare ecosystem and how important it is to involve patients in their self-care and health decisions. Currently working as AGM -Medical Affairs and Quality -Aster DM Head office and overseeing four verticals - Aster Clinics UAE, Aster Hospitals and Clinics Oman, Aster Sanad KSA, Aster Hospital and Clinics -Qatar

Competency Domain: Regulatory & Accreditation

Description: through our case study - Audience would be able to know challenges faced in organizations to provide evidence-based learning resources to frontline staff and how OPENWHO learning platform was beneficial in training and creating awareness on important patient safety standards and self-development. The study also describes how the content was utilized for survey readiness. It also mentions the results of the perception study amongst staff to understand the impact of the learning platform, lessons learnt and way forward .Problem:Getting highly qualified professionals to deliver ongoing content on a regular basis, getting multilingual evidence-based content to deliver the training is often challenging, especially in remote areas. By Using Open WHO platform, we can reduce and remove social inequality in access to education to healthcare professionals and communityMeasurement:We used two methods - accessing staff competency post training, feedback survey to understand staff perception of use of Open WHO digital platform. Achieving accreditation with Platinum status was also an indirect way to measure success of the initiative.Analysis:Literature search was done to understand the usability and applicability of Open WHO digital platform. Comparative study was done to match the accreditation standards and applicable courses, Feedback Poll conducted among hospital staff who have taken up the Open WHO courses.Implementation:OpenWHO is a free access platform, and it can be used by all. We explored the relevance of the content matching it to our standard requirement and introduced the app to staff. The challenge was to onboard staff not having smart phones, this was sorted by giving access to computers.Results/DiscussionBy using the platform, we can reduce and remove social inequality in access to education worldwide for both healthcare professionals and the community. Using Open WHO can save the cost of ongoing mandatory training in hospitals. Critical success factor: Stakeholder involvement and engagement. Ongong communications and implementation in other hospitals.

Evaluation: Complete Poster Evaluation