Author(s): Mina Ognjanovic, MHA, IBCLC
Lactation Consultant
UCLA Health

Mina Ognjanovic Jasovic, an esteemed International Board Certified Lactation Consultant (IBCLC) with over 17 years of professional experience, is a distinguished member of the lactation community at UCLA Health and Providence Cedars-Sinai Medical Center. Her expertise encompasses providing evidence-based, individualized lactation support, particularly in complex scenarios such as neonatal intensive care and outpatient settings. Mina's extensive background in women's and child health, certified by the International Board of Lactation Consultant Examiners® (IBLCE®), reinforces her commitment to optimizing maternal and child health outcomes.A passionate advocate for breastfeeding, Mina excels in addressing intricate feeding challenges, including prematurity, tongue tie, and low milk production. Her collaborative endeavors with pediatricians and specialists demonstrate her dedication to interdisciplinary care. Mina's significant contributions to performance and quality improvement initiatives, along with outcome projects, reflect her commitment to advancing lactation practices.In addition to her clinical prowess, Mina is an ardent educator, imparting her knowledge on advanced breastfeeding management to both healthcare professionals and the community. Her approach to fostering a culture of empathy, curiosity, and vulnerability is a testament to her belief in the transformative power of compassionate healthcare.

Competency Domain: Performance & Process Improvement

Description: The study evaluates the process of providing hospital-grade breast pumps to NICU mothers at UCLA Ronald Reagan Medical Center, identifying inefficiencies and barriers in the current system. Problem: The problem tackled at UCLA Ronald Reagan Hospital's NICU involved challenges NICU mothers faced in obtaining hospital-grade breast pumps through insurance, despite coverage mandates by the Affordable Care Act. This issue compounded the emotional and financial hardships experienced by families during a critical care period Measurement: fishbone diagram Analysis: The evaluation of UCLA Ronald Reagan NICU's breast pump ordering process involved a cause-and-effect analysis, process flow diagrams, a staff feedback survey, and stakeholder meetings. Data on NICU admissions and breast pump status was tracked using Excel, aiding in a comprehensive analysis to improve the E0604 breast pump process. Implementation: The implementation at UCLA Ronald Reagan Medical Center included establishing clear team roles, compiling a list of breast pump providers, enhancing communication, and creating patient handouts for easier breast pump access from insurance, streamlining the ordering process Results/Discussion The outcome of the UCLA Ronald Reagan Medical Center project included identifying key issues in the breast pump ordering process, such as lack of standardized guidelines, inconsistent practices, and communication challenges. Addressing these led to improved access and care for NICU mothers, enhancing their overall experience

Evaluation: Complete Poster Evaluation