Here are some suggestions:

• Viewing from home vs your institution? Are you on VPN? The security could be interfering with the stream
• Close your browser and log back in
• Try switching your browser
• Clear your history/cookies
• Try a different device
• Contact Us

FAQ - Frequently Asked Questions

Why doesn't the presentation appear?

If you're using a pop-up blocker, configure it to allow this site's pop-ups. You will need to change settings in your browser.

Why can't I hear audio?

Check that the computer you are using has speakers.
Check your volume controls. There are three areas you may find volume controls:

• Browser tab is muted. Look for a mute icon in the browser tab. Right click on the tab to unmute.
• Player volume: Look for volume icon inside the Player.
• Computer volume: Adjust the volume slider and confirm that Mute is not selected.
• External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.
• Using incognito mode might not allow all features to work correctly.

If you are unable to find an answer to your question, please contact our technical support team.

support@ondemand.org

1-833-329-8355 (Technician available on meeting days, beginning at 6:30am MST)