Before joining a Zoom meeting on a computer or mobile device, you can download the Zoom app from our Download Center (https://zoom.us/download) . Otherwise, you will be prompted to download and install Zoom when you click a join link.
You can also join a test meeting (https://zoom.us/test) to familiarize yourself with Zoom.
Why can't I hear audio?
Check that the computer you are using has speakers.
Check your volume controls. There are three areas you may find volume controls:
Player volume: Look for volume icon inside the Player.
Computer volume: Adjust the volume slider and confirm that Mute is not selected.
External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.
For the best presentation viewing experience, we recommend the following:
System requirements
Supported operating systems
macOS X with macOS 10.7 or later
Windows 10
Note: For devices running Windows 10, they must run Windows 10 Home, Pro,or Enterprise. S Mode is not supported.
Windows 8 or 8.1
Windows 7
Windows Vista with SP1 or later
Windows XP with SP3 or later
Ubuntu 12.04 or higher
Mint 17.1 or higher
Red Hat Enterprise Linux 6.4 or higher
Oracle Linux 6.4 or higher
CentOS 6.4 or higher
Fedora 21 or higher
OpenSUSE 13.2 or higher
ArchLinux (64-bit only)
Supported tablet and mobile devices
Surface PRO 2 or higher running Win 8.1 or higher
Note: For devices running Windows 10, they must run Windows 10 Home, Pro,or Enterprise. S Mode is not supported.
iOS and Android devices
Blackberry devices
Supported browsers
Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
Mac: Safari 7+, Firefox 27+, Chrome 30+
Linux: Firefox 27+, Chrome 30+
Recommended bandwidth for webinar attendees:
For 1:1 video calling: 600kbps (down) for high quality video and 1.2 Mbps (down) for HD video
For screen sharing only (no video thumbnail): 50-75kbps (down)
For screen sharing with video thumbnail: 50-150kbps (down)
For audio VoiP: 60-80kbps (down)